Privacy Policy for Bailey Plumbing Inc.
Last updated: May 4, 2025
1. Who We Are
Bailey Plumbing Inc. (“Bailey Plumbing,” “we,” “our,” or “us”) is a family‑owned plumbing company serving homeowners and businesses in the South Bay Area of California. Our website— https://baileyplumbinginc.com (the “Site”)—allows you to learn about our services, request appointments, and get in touch with our team.
2. Scope of This Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
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Visit or use the Site
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Interact with our social‑media pages or ads (e.g., Facebook Lead Ads)
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Call, text, or email us
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Engage our plumbing services
By using the Site or otherwise providing information to us, you consent to the practices described below.
3. Information We Collect
| Category | Examples | How We Collect |
|---|---|---|
| Contact & Identity Data | Name, postal address, email, phone number | Web forms, phone calls, emails, social‑media lead forms |
| Service & Property Details | Service address, plumbing issue descriptions, photos or videos you upload | Web forms, emails, texts, in‑person visits |
| Payment Data | Cardholder name, limited card details (processed through PCI‑compliant providers), billing address | Secure payment processors at time of invoice |
| Usage & Device Data | IP address, browser type, pages visited, time spent, referring URL | Cookies, pixels, analytics tools (e.g., Google Analytics, Meta Pixel) |
| Marketing & Communications Data | Email preferences, survey responses | Opt‑in forms, email interactions |
We do not knowingly collect data from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
4. How We Use Your Information
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Provide Services – schedule visits, diagnose issues, perform plumbing work, process payments
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Customer Support – respond to inquiries, send appointment reminders, handle warranty requests
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Marketing – send service updates, promotions, and offers you’ve opted to receive; personalize ads on Facebook, Google, etc.
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Site Improvement & Analytics – understand how visitors use the Site to improve content and user experience
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Legal & Security – detect fraud, enforce our terms, comply with legal obligations
We rely on one or more of the following legal grounds (where applicable): contract performance, legitimate interests, your consent, and compliance with legal obligations.
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
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Remember your preferences
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Measure Site traffic and performance
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Tailor digital advertisements
You can disable cookies in your browser settings, but parts of the Site may not function properly.
6. How We Share Information
We do not sell your personal information. We may share it only with:
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Service Providers – payment processors, scheduling software, analytics and advertising partners, IT support—all bound by confidentiality agreements
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Legal & Safety – authorities or other parties when required by law, court order, or to protect our rights or users’ safety
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Business Transfers – in connection with a merger, acquisition, or asset sale (we’ll notify you before your data is transferred and becomes subject to a different policy)
7. Your Choices & Rights
Email Marketing. Click “unsubscribe” in any marketing email or email us at [email protected].
Text Messages. Reply STOP to opt out of SMS marketing.
California Residents (CCPA/CPRA). You have the right to:
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Know what categories and specific pieces of personal information we have collected;
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Request deletion of personal information, subject to certain exceptions;
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Opt out of “sharing” for cross‑context behavioral advertising;
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Correct inaccurate information;
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Not receive discriminatory treatment for exercising these rights.
To exercise these rights, email [email protected] or call (408) 701‑7037. We will verify your request using the information we have on file.
GDPR Visitors (EEA/UK). Where the General Data Protection Regulation applies, you may also have rights to object to processing, restrict processing, and request data portability. Contact us as above.
8. Security
We employ industry‑standard technical and organizational measures (SSL encryption, access controls, secure payment gateways) to protect your information. No Internet transmission or storage system is 100 % secure, so we cannot guarantee absolute security.
9. Third‑Party Links
The Site may contain links to third‑party websites (e.g., manufacturer rebates, financing portals). We are not responsible for the privacy practices or content of those sites. Review their policies before providing any personal information.
10. Data Retention
We keep personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the new version on the Site and revise the “Last updated” date at the top. Material changes will be highlighted or otherwise communicated.
12. Contact Us
Bailey Plumbing Inc.
Attn: Privacy Officer
16825 Monterey Rd
Morgan Hill, CA 95037
Email: [email protected]
Phone: (408) 701‑7037
Thank you for trusting Bailey Plumbing with your information. We are committed to keeping it safe and using it responsibly.
